Privacy Policy

Overview

Mid-West Center for Sleep Disorders ("MWCSD," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mwsleep.com or use any of our online services.

As a healthcare provider, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled separately under our HIPAA Notice of Privacy Practices, available at our clinic locations.

Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address when you submit a form, book an appointment, or contact us.
• Health-related information — information you voluntarily provide through our referral, research consent, or booking forms, such as date of birth, insurance type, and sleep-related concerns.
• Payment information — when booking a sleep study, we collect payment card details through Stripe, a PCI-compliant payment processor. We do not store full card numbers on our servers.
• Usage data — IP address, browser type, pages visited, and time spent on the site, collected automatically through standard web server logs and analytics tools.
• Communications — messages you send through our contact forms or chatbot.

How We Use Your Information

We use the information we collect to:

• Schedule and confirm sleep study appointments
• Send appointment reminders via SMS or email
• Respond to your inquiries and provide customer support
• Process payments and enforce our cancellation policy
• Improve our website and patient experience
• Comply with legal and regulatory obligations
• Send appointment-related communications (not marketing)

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — trusted third parties who help us operate our website and services, including Stripe (payment processing), Twilio (SMS notifications), and Convex (database hosting). These parties are contractually obligated to protect your information.
• Legal requirements — when required by law, court order, or governmental authority.
• Patient care — with your explicit consent, to coordinate care with referring physicians or specialists.

Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure database hosting, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to contact us by phone for highly sensitive matters.

For questions about the security of your health information, please contact us at outreach@mwcsd.com.

Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the website.

SMS Communications

When you book a sleep study, you consent to receive SMS appointment reminders from MWCSD to the phone number provided. Message frequency varies (typically 2–3 messages per appointment). Message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting us directly.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us at outreach@mwcsd.com or call (517) 887-6733.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us: